This policy applies to freight service inquiries and arrangements on eaststarfreight.com.
Please note that our main service is freight forwarding and logistics arrangement, not physical goods sales.
1. Quotation
All quotations we provide are for reference only. The final freight cost may change due to fuel surcharge, customs policy, package size/weight adjustment or carrier’s price adjustment. A formal confirmed price will be issued before shipment arrangement.
2. Cancellation
If you need to cancel the shipment before the carrier picks up the goods, please notify us as soon as possible. Any charges already incurred by the carrier, customs or third-party vendors will be borne by you.
3. After shipment
Once the cargo has been picked up and shipped by the carrier, cancellation is usually not available. We will assist you to follow up the shipment according to the carrier’s rules.
4. Loss or damage
Freight insurance can be purchased separately. Without insurance, compensation shall follow the carrier’s standard liability terms. We are not liable for losses caused by inaccurate information you provided, prohibited goods, customs detention, force majeure events.
5. Contact
If you have any questions about cancellation, service adjustment, please email us at corney1218@outlook.com.