Privacy Policy – eaststarfreight.com

Who we are
Our website address is: https://eaststarfreight.com.

This Privacy Policy describes how we collect, use, store and protect your personal information when you submit an inquiry, contact us or browse our website. We are a freight service provider, and we respect your privacy and comply with applicable data protection rules.

Information we collect
We collect personal information that you voluntarily provide to us when you fill out our quote request form or send us messages, including but not limited to your name, WhatsApp number, email address, shipping details and any additional requirements you leave.

We may also automatically collect non-personal data such as IP address, browser type, device information and website browsing behavior for website performance analysis and security purposes.

How we use your information
We use your information only for the following purposes:

1. To reply to your freight quotation request and provide logistics related services;
2. To communicate with you about order progress, shipping arrangements and service updates;
3. To maintain normal website operation, troubleshoot technical problems and prevent fraud;
4. To send necessary service-related emails. We will not send you marketing emails without your consent.

Sharing your information
We will not sell, trade or rent your personal information to third parties for marketing purposes.
We may share your data only when it is necessary to complete the logistics service (such as carriers, customs brokers), or when we are required by law and official authorities.

Cookies
Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device. You can disable cookies through your browser settings at any time, but this may affect the normal use of our inquiry form.

Data retention
We will keep your inquiry data only as long as needed to handle your quotation and follow-up service. If there is no further business cooperation, we will delete your information after a reasonable period.

Your rights
You have the right to access, correct or request deletion of your personal data stored by us. If you have related requests, please contact us via the email on our Contact Us page.